Digitation Privacy Policy

1. Overview

PT Digitation Indonesia Abadi ("Digitation", "we", "our", or "us") provides digital invitation, RSVP, guest management, QR check-in, event communication, and related event services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when clients, guests, and website visitors use our services.

2. Information We Collect

We may collect information such as names, phone numbers, email addresses, event attendance details, RSVP responses, table or seating information, guest notes, uploaded event media, message delivery data, and technical information such as IP address, browser type, device data, and usage logs.

3. How We Use Information

We use personal information to provide and operate our services, send invitations and event updates, manage RSVP and check-in workflows, support clients and guests, improve platform reliability, prevent abuse, comply with legal obligations, and communicate service-related information.

4. WhatsApp and Messaging Communications

When clients use Digitation to send event invitations, reminders, confirmations, or support messages, we may process recipient phone numbers, message templates, delivery status, and related metadata. Messages may be delivered through third-party communication providers such as Twilio and WhatsApp. Recipients can contact us or the event organizer to request assistance or opt out of non-essential communications.

5. Sharing of Information

We do not sell personal information. We may share information with service providers who help us operate the platform, including hosting, analytics, payment, messaging, email, storage, and customer support providers. We may also disclose information when required by law or to protect the rights, safety, and security of Digitation, our clients, guests, or the public.

6. Data Retention

We retain personal information for as long as needed to provide our services, maintain event records, resolve disputes, meet legal and accounting requirements, and improve platform security. Clients may request deletion of event or guest data, subject to legal and operational limitations.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on applicable law, you may request access, correction, deletion, restriction, or objection to certain processing of your personal information. You may also request to stop receiving non-essential event communications.

9. International Services

Our service providers may process information in countries other than where you live. When we use those providers, we take reasonable steps to ensure personal information is handled appropriately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new "Last updated" date.

11. Contact Us

For privacy questions or requests, contact Digitation at:

PT Digitation Indonesia Abadi

Jl. Pradah Jaya I No.8, Pradahkalikendal, Surabaya, Jawa Timur 60226, Indonesia

Email: info@digitation.id

WhatsApp: +62 851-7113-8277